sr777 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is published by sr777 ("sr777", "we", "us", "our"), the operator of the online gaming and sports betting platform available at sr777.ws ("the Platform"). This Policy governs how sr777 collects, processes, stores, shares, and protects personal data belonging to players and visitors ("you", "your", "User") who access or interact with the Platform.

sr777 is committed to the responsible handling of personal data in accordance with internationally recognised privacy standards. While our Platform is operated under an international gaming licence, we take particular care to ensure that the personal data of our Pakistani users — including information relating to JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank payment transactions — is handled with the highest degree of care and security.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and sr777.

2 Data Controller

For the purposes of data protection law, sr777 acts as the data controller in respect of the personal data collected through the Platform. As data controller, sr777 determines the purposes for which and the means by which personal data is processed.

Where sr777 engages third-party service providers to process data on its behalf — for example, payment processors, KYC verification providers, or customer support platforms — those parties act as data processors under instructions from sr777 and are contractually bound to process data only as directed.

3 Data We Collect

sr777 collects personal data across several categories. The specific data collected depends on how you interact with the Platform — whether as a visitor, a registered player, or a player making financial transactions.

sr777 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless directly relevant to a responsible gaming assessment and provided voluntarily by the player.

4 How We Collect Your Data

sr777 collects personal data through the following channels:

• Direct interactions: Data you provide when completing the registration form, updating your account profile, submitting KYC documents, making deposits or withdrawals, or contacting our support team.
• Automated technologies: Technical and usage data collected automatically when you visit the Platform, including data collected via cookies, server logs, and similar tracking technologies.
• Third-party sources: Identity and address verification data obtained from accredited KYC providers; fraud and sanctions screening data from compliance databases; payment confirmation data from JazzCash, EasyPaisa, and banking partners.
• Publicly available sources: In limited circumstances, sr777 may verify publicly available records to confirm identity information or assess responsible gaming risk.

5 Purpose & Legal Basis for Processing

sr777 processes your personal data only where there is a valid legal basis for doing so. The following table sets out the primary purposes for which we process data and the corresponding legal basis:

6 Data Sharing & Third Parties

sr777 does not sell your personal data. We share personal data with third parties only where necessary and under appropriate safeguards. The categories of recipients are as follows:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and debit card processors receive the minimum data required to process your transactions securely.
• KYC and identity verification providers: Accredited third-party providers who verify your CNIC, passport, or other identity documents as part of our mandatory compliance obligations.
• Fraud prevention and AML screening services: Compliance technology providers who screen transactions and player profiles against sanctions lists and fraud databases.
• IT and platform infrastructure providers: Cloud hosting, database management, and cybersecurity service providers who maintain the technical infrastructure on which the sr777 Platform operates, under strict data processing agreements.
• Customer support platforms: Third-party support software providers who facilitate live chat and ticketing services, operating under confidentiality obligations.
• Regulatory and licensing authorities: sr777's gaming licence issuer and, where legally required, law enforcement agencies or government bodies.
• Professional advisers: Legal counsel, auditors, and accountants, under binding confidentiality obligations.

All third-party data processors engaged by sr777 are required to implement appropriate technical and organisational security measures and are prohibited from processing your data for any purpose beyond those specified in their agreements with sr777.

7 Data Retention

sr777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account being active on the sr777 Platform.
• Transaction and financial records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with anti-money laundering regulations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the interaction, for dispute resolution purposes.
• Marketing preferences and consent records: Retained for the duration of your active account, plus three (3) years after account closure.
• Technical and usage logs: Retained for up to twelve (12) months in active storage, then archived for up to three (3) additional years for security and compliance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

8 Security Measures

sr777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the sr777 Platform.
• Encryption of sensitive data at rest, including financial account references and identity document images.
• Role-based access controls ensuring that only authorised sr777 personnel with a legitimate need can access player personal data.
• Multi-factor authentication for all internal administrative access to systems containing player data.
• Regular penetration testing and vulnerability assessments carried out by independent third-party security specialists.
• Incident response procedures that ensure data breaches are identified, contained, and — where required — reported to relevant authorities and affected players within legally mandated timeframes.

9 Cookies & Tracking Technologies

The sr777 Platform uses cookies and similar tracking technologies to support platform functionality, improve user experience, and gather analytics data. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These enable session management, login authentication, and security features. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalise your experience on the sr777 Platform.
• Analytics cookies: Collect anonymised data about how players navigate the Platform, which pages are visited most, and where users drop off. This data is used solely to improve the Platform.
• Marketing cookies: Used only where you have provided explicit consent to receive personalised promotional communications. These cookies help sr777 serve relevant offers to you on the Platform.

You may manage your cookie preferences through the sr777 cookie consent interface presented upon your first visit, or through your browser settings. Please note that disabling certain cookies may affect the availability of some Platform features.

10 Minors & Age Restriction

The sr777 Platform is strictly intended for adults aged 21 years and above. sr777 does not knowingly collect or process personal data belonging to individuals under 21 years of age.

If sr777 discovers or has reason to believe that a player account has been registered by or on behalf of a person under the age of 21, that account will be immediately suspended. Any deposits made will be returned to the source payment method (JazzCash, EasyPaisa, or bank account as applicable) after identity verification, and any winnings generated during the underage period will be voided.

If you are a parent or guardian and believe your child has registered on the sr777 Platform, please contact our support team immediately at [email protected] so we can take prompt action.

11 Your Data Rights

Subject to applicable law and certain exceptions relevant to our legal and regulatory obligations (such as AML record-keeping requirements), you have the following rights in respect of your personal data held by sr777:

To exercise any of the above rights, please submit your request in writing to [email protected]. sr777 will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further 60 days with prior notification to you.

12 Marketing Communications

sr777 may send you promotional communications about new games, bonuses, PSL cricket betting promotions, slot tournaments, and other offers available on the Platform. Marketing communications are sent only where you have provided explicit opt-in consent during registration or at a later point through your account settings.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences within your sr777 account settings.
• Clicking the unsubscribe link present in any marketing email sent by sr777.
• Contacting our support team directly and requesting removal from marketing lists.

Please note that withdrawing consent to marketing communications does not affect your receipt of transactional communications — such as deposit confirmations, withdrawal updates, and account security notifications — which are sent as part of the sr777 service and cannot be opted out of while your account is active.

13 International Data Transfers

As an internationally operated platform, sr777 may transfer your personal data to servers and service providers located in countries outside of Pakistan. Where such transfers occur, sr777 ensures that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries that provide an adequate level of data protection as recognised by relevant international standards.
• Putting in place contractual clauses with third-party processors that impose data protection obligations equivalent to those that apply within the sr777 licensing jurisdiction.
• Implementing technical security measures, including encryption, to protect data during international transfer.

Your submission of personal data to sr777, and your continued use of the Platform, constitutes your acknowledgement of and consent to these international data transfers under the safeguards described above.

14 Changes to This Policy

sr777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, sr777 will notify registered players by email and/or by displaying a prominent notice on the Platform, with at least seven (7) days' advance notice before the updated Policy takes effect.

The "Effective Date" shown at the top of this page reflects the date on which the current version of the Policy became operative. We encourage you to review this page periodically. Your continued use of the sr777 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

15 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how sr777 handles your personal data, please contact our Data Protection team. We take all privacy enquiries seriously and aim to resolve them promptly and fairly.

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the data protection supervisory authority in the jurisdiction in which sr777 holds its gaming licence. Details of the relevant authority will be provided upon request.

For concerns specifically related to responsible gaming — including self-exclusion, deposit limits, or account cooling-off periods — please visit our Responsible Gaming page.